- Client: Bahagian Hal Ehwal Undang-Undang (BHEUU), Prime Minister’s Department
- Project: Bayu AI Chatbot – Intelligent Legal Information Assistant
- Industry: Malaysian Government, Public Service
A Government Digital Transformation Project by Catz Media Technology
- AI chatbot design & development
- Knowledge engineering (legal FAQs, tribunal info, public service guidance)
- UI/UX customization
- Integration into BHEUU’s official website
- Ongoing optimisation & maintenance
- High volume of public enquiries via email, phone, and walk-ins
- Limited manpower to handle repetitive and general questions
- Public difficulty in finding accurate, updated information on tribunals, services, procedures
- Need for 24/7 access to legal information
- A mandate to modernise digital service delivery under Malaysia’s public sector digitalisation goals
Custom frontend UI with CatzAI Widget
Fully white-label implementation
Secure API proxy for data masking
Knowledge base training via curated legal documents
Google Analytics integrated for usage tracking
Fully mobile-responsive design
Zero user data stored (privacy-compliant)
The chatbot covers topics such as:
Tribunals under BHEUU
Legal processes
Reform initiatives
Complaints channels
Contact information
General inquiries regarding BHEUU and its agencies
CatzMedia designed a fully conversational AI assistant branded as “Bayu”, offering:
Natural language responses in Bahasa Malaysia and English
Instant answers to hundreds of public FAQs
User-friendly launcher UI and chat interface
Fast response times under 1 second
No need for users to create an account
From concept to deployment within weeks, thanks to your in-house AI engineering workflow.
- 3-5 days. Fast delivery.
Discovery & Requirement Gathering
Workshops with BHEUU teams to map user needs and FAQs.
Knowledge Engineering
Curating tribunal information, legal processes, and public guidance.
UI/UX Design
Designing Bayu’s persona, chatbot UI, and interaction flow.
AI Model Training
Training the chatbot on verified, government-approved information.
Integration & Testing
Embedding into BHEUU.gov.my and running multi-round QA testing.
Go-Live & Staff Onboarding
Ensuring the BHEUU team was ready to monitor and update.
Bayu AI Chatbot represents how government agencies in Malaysia can modernise public service delivery with secure, accurate, and always-available AI assistance. CatzMedia is honoured to support BHEUU in this nationwide digital transformation journey — and we continue to build AI systems that empower public agencies to serve citizens faster, better, and more efficiently.
Enhanced Public Service Delivery
◉ 24/7 access to legal and tribunal information ◉ Faster responses vs manual hotline or emails ◉ Consistent and accurate information delivered to the public
Operational Efficiency
◉ Reduction in repetitive enquiries to staff ◉ Less time spent answering general questions ◉ Ability for staff to focus on higher-value tasks
Website Engagement
◉ Significant increase in user engagement. ◉ Higher time-on-site. ◉ User return rate for legal information access
Public Feedback
Ease of use, clarity, convenience.
